Frequently asked questions (FAQ)

 

General

FAQ

For more than 40 years, Printec-DS has stood for quality, sustainability, and reliability – Made in Germany.

With dynamic and closely integrated development and production, we combine know-how and innovative strength. Together with our customers, we develop their visions and manufacture products that meet the highest standards of quality, robustness, and environmental compatibility. We rely on sustainable materials, energy-efficient processes, and long-term partnerships with responsible suppliers.

As a specialized provider of industrial keyboards, operating units, and a wide range of HMI solutions, we focus on customized solutions through in-house development and manufacturing as well as close customer support, delivering robust, high-quality products with long-term availability – ideal for the demanding requirements of B2B customers across a wide variety of industries and applications.

Our employees are our most valuable asset – in addition to the highest occupational safety standards, respectful cooperation, and fair compensation, we continuously promote training and development programs. Only through shared innovation can we ensure the economic success of our customers and our company on the global market.

Our products are used in mechanical engineering, marine applications, medical technology, automation, automotive, energy technology, food processing, and many other industrial sectors. Thanks to our many years of experience, we develop customized HMI solutions that operate reliably even under demanding environmental and operating conditions.

You can find application examples on our website in the “Sectors” section.

 
 

Products & Services

Our portfolio includes plastic, stainless steel, membrane and silicone keyboards, optionally with trackball or touchpad integration, including silicone keyboards certified according to IEC 60945 for marine applications, as well as capacitive keyboards, touch solutions, displays and other control elements compliant with automotive standards.

As a developer and manufacturer of complete input system solutions, we deliver complete operating fronts – ready for installation, including overlay, silicone mat, housing, display/LED indication and PCB. The integration of touchscreens and additional input technologies is also one of our core competencies.

This results in customized, durable and high-quality HMI solutions that are optimally tailored to our customers’ requirements.

Our backlit industrial keyboards are manufactured with exceptional precision: while backlit keyboards from other manufacturers also illuminate the areas between the keys, we use individual dimmable LEDs behind each key to ensure particularly clear visibility in dark industrial environments.

Thanks to silicone coating, our dimmable backlit keyboards can also be protected against dust and water up to protection class IP68. We offer the backlighting in various RGB color combinations.

In our product finder, you can select protection class, illumination details and additional features to find the keyboard that best suits your requirements.

The choice of materials plays a key role in functionality, durability and design. Our plastic keyboards are manufactured from polycarbonate (PC), optionally supplemented by ABS or PBT depending on the application:

  • ABS: ideal when customized colors and design flexibility are required
  • PBT: recommended for industrial applications and environments with potential chemical or contamination exposure

Our industrial plastic keyboards offer a lightweight yet robust solution for machine control panels. They are characterized by low weight, stable construction, high design flexibility and very good cost efficiency.

Optional dimmable illuminated keycaps are available – ideal for applications with changing lighting conditions.

Thanks to their lightweight design, the keyboards are particularly suitable for mobile devices, machine fronts, control panels and applications where ergonomic integration and cost-effectiveness are crucial.

All our plastic keyboards are CE and RoHS/REACH compliant; these and additional product features are available in our product data sheets.

Industrial stainless steel keyboards offer exceptional durability and protection against vandalism for public or industrial use, while silicone keyboards are fully sealed and ideal for use in maritime applications or laboratories. In particular, our silicone keyboards certified according to IEC 60945 enable continuous operation in environments with extreme temperature fluctuations, salty air and constant contact with water. They are ideal for shipping, offshore platforms, and for use in the control of milling machines and other industrial applications.

Yes. Customer-specific special solutions are part of our core business. We develop individually tailored HMI and operating solutions – from initial concepts and prototypes through to reliable series production. Further information can be found on our website under Development.

Yes, in addition to a wide range of country-specific layouts, we can provide any desired layout on request. Furthermore, with the support of our R&D teams and modern laser marking, we can also realize customized special layouts at short notice.

We also offer different interfaces (USB 2.0 or PS2) and programmable features.

Yes. We support you from the initial idea through to a product ready for series production. Based on your requirements, we develop 3D designs, create various construction variants and integrate them directly into your product model.

Our R&D team rapidly produces functional prototypes – via 3D printing, vacuum casting, milling technology or other rapid prototyping methods. Through close cooperation between design, project management and sales, precise and functional samples are created from sketches in a short time.

We also take care of tool design, coordination of all manufacturing partners and complete prototype management, ensuring you always have a dedicated contact person.

Yes, we manufacture individual units, small series and large series – depending on our customers’ needs.

Starting from a quantity of one, we produce prototypes and customized industrial keyboards from our standard portfolio. We also supply customer-specific HMI solutions (e.g. membrane keyboards, displays, touch solutions) flexibly – from sample quantities of approx. 100 units per year up to large projects with up to 15,000 units annually.

Our manufacturing site in southern Germany, with around 25 employees, has a workshop character and stands for precision, flexibility and the highest quality.

For larger quantities, we work with our certified production partner in Taiwan, which has a high degree of automation and ensures cost-efficient series production with consistently high quality.

 
 

Quality & Certification

Printec-DS is certified to DIN EN ISO 9001:2015 for quality management, to DIN EN ISO 14001:2015 for environmental management systems, and since 2025 also to DIN EN ISO 50001:2018 for energy management.

In addition, Printec-DS is proud to announce its successful certification to JOSCAR AU (Joint Supply Chain Accreditation Register Australia) – a renowned industry standard relied upon by leading companies in the defense, aerospace and security sectors.

This certification confirms that Printec-DS meets the strictest requirements for quality, reliability and compliance in highly regulated environments. As a centralized, fully audited supplier register, JOSCAR optimizes procurement and enables faster, more transparent collaboration between approved suppliers and stakeholders in the defense sector.

Product-related certifications are available for some of our silicone keyboards: the DS85S, DS105S TP and DS105STP models are marine-certified to IEC 60945.

Additional protection ratings relevant for industrial applications include IK09 and IP65–IP68 certifications for selected keyboards. In our product finder, you can select the protection class required for your application.

As a developer and manufacturer of complete input system and HMI solutions, we meet the highest quality and safety standards. Our production partner for automotive and membrane solutions, Printec HT in Taiwan, is certified to EN ISO 13485 (quality management system for medical devices) and to IATF 16949 for automotive, and meets requirements for water tightness, chemical resistance and hygienic cleaning, verified under strict laboratory conditions.

Project planning, development and quality control are carried out at our headquarters in southern Germany, ensuring close coordination with our customers and consistently high product quality.

This provides our customers with certified safety, verified quality and maximum reliability – Made in Germany.

We ensure product quality through modern manufacturing processes, continuous inspections and a certified quality management system in accordance with ISO 9001.

An integrated management system controls all quality processes – from incoming and outgoing goods inspections to the creation of inspection plans (PiPePs) and the complete documentation of all manufacturing steps.

We work according to clearly defined Lean principles:

  • Zero-defect principle – preventing errors instead of correcting them to ensure the highest process and product quality
  • Flow principle – ensuring a smooth flow of materials and information
  • Pull principle – production based on actual customer demand (Kanban system)

This ensures that every product meets our high quality standards – precise, reliable and sustainable.

More about our quality management.

 
 

Sustainability & Energy Efficiency

Energy efficiency is an integral part of our corporate philosophy. Since September 2025, we have voluntarily been certified in accordance with ISO 50001:2018.

By using modern fiber-laser technologies, efficient compressed-air systems, waste-heat recovery and a central energy management system, we sustainably reduce our energy consumption.

Our processes are continuously monitored and optimized to conserve resources, reduce costs and make a measurable contribution to climate protection.

Learn more: https://www.printecds.com/de/unternehmen/energiemanagement

We are committed to actively contributing to the protection of our environment. To this end, we monitor self-defined sustainability indicators on an annual basis.

These enable us to continuously make our processes more efficient, resource-conserving and sustainable. Our measures are structured as follows:

  • Our own solar power plant
    With our company-owned solar power plant, we can generate around one third of our total electricity demand ourselves. This allows us to avoid between 75 and 90 tons of CO₂ per year, making a measurable contribution to climate protection.
  • Waste management and recycling
    Across the company, we separate waste into source-separated and mixed waste. Year after year, we increase the share of source-separated, recyclable materials such as paper, cardboard and green waste.
  • In addition, we reuse old cardboard boxes to produce our own filling material for packaging. In this way, we further reduce waste volumes.
  • Sustainability in products and processes
    We also focus on sustainability in the development of our products. As early as the design phase, we emphasize the use of environmentally compatible and – where possible – recyclable materials.
  • Our manufacturing and assembly processes are regularly reviewed and optimized. We also evaluate the value chains of our suppliers and, through personal dialogue, ensure that sustainable and economically viable processes are practiced there as well.

More information: https://www.printecds.com/de/unternehmen/umweltmanagement

 
 

Service & Cooperation

We support you from the initial idea through to series production. After a detailed analysis of your requirements, we develop your individual HMI concept – from keyboard design to a complete solution with touchscreen.

Our project management ensures efficient processes, while our R&D team rapidly creates prototypes ready for series production.

Assembly is carried out on modern semi-automated production lines, combined with strict quality controls in accordance with ISO 9001:2015.

Even after delivery, we continue to support you at any time with our after-sales service.

Yes, depending on the product, we can offer long-term spare parts, reproductions, repairs and even redesigns.

Based on our philosophy of reducing emissions through product longevity, our customers benefit from the profitability of high-quality industrial keyboards.

This means that we can provide components even 10–15 years after purchase.

By retrofitting your product, we reduce your costs, minimize downtime and already set the course for future modernization measures during the development phase.

Directly via our contact form or by phone with our technical sales team. We will get back to you promptly for your individual consultation and provide you with a customized quotation.

No, we exclusively supply commercial customers.

If you would still like to purchase one of our keyboards, please feel free to contact one of our authorized representatives worldwide.

As an existing customer, your personal contact person is available to support you.

For new customers, our commercial or technical support teams are available.

Yes, our keyboards and HMI solutions are used worldwide.

We supply both national and international customers and are happy to support you with cross-border projects.

Customers from the United States of America are served by our subsidiary PDS HMI Solutions Corp., based in New Jersey, NY.

The protection of confidential customer data is our top priority.

All information is used exclusively on a project-specific basis and is only accessible to authorized personnel.

Upon request, we are of course happy to conclude a non-disclosure agreement (NDA).

Ethical and responsible conduct is a central element of our corporate philosophy. We strictly comply with all applicable laws, regulations and ethical standards and expect the same from our partners and suppliers.

Our business integrity principles are based on transparency, fairness and sustainability – both in dealings with customers and employees and throughout the entire supply chain.

Through clear internal guidelines, regular training and a lived compliance system, we ensure that integrity is practiced on a daily basis at PRINTEC-DS.