Frequently asked questions (FAQ)

 

General

FAQ

For more than 40 years, Printec-DS has stood for quality, sustainability and reliability – Made in Germany.

With dynamic and closely integrated development and production, we combine know-how and innovative strength. Together with our customers, we develop their vision and manufacture products that meet the highest standards of quality, robustness and environmental compatibility. We rely on sustainable materials, energy-efficient processes and long-term partnerships with responsible suppliers.

As a specialized provider of industrial keyboards, operating units and versatile HMI solutions, we focus on customized solutions through our in-house development and production as well as close customer support, offering robust, high-quality products with long-term availability – ideal for the demanding requirements of B2B customers across a wide range of industries and applications.

Our employees are our most valuable asset – in addition to the highest occupational safety standards, respectful cooperation and fair compensation, we continuously promote training and development programs. Only through shared innovation can we ensure the economic success of our customers and our company on the global market.

Our products are used in mechanical engineering, marine, medical technology, automation, automotive, energy technology, food processing and many other industrial sectors. Thanks to our many years of experience, we develop customized HMI solutions that function reliably even under demanding environmental and operating conditions.

You can find application examples on our website in the “Sectors” section.

 

Products & Services

Our portfolio includes plastic, stainless steel, foil and silicone keyboards optionally with trackball or touchpad integration, including IEC 60945 marine-certified silicone keyboards , as well as capacitive keyboards, touch solutions and displays according to automotive standards .

As a developer and manufacturer of complete solutions in the field of input systems, we deliver complete operator interfaces – ready for installation including front foil, silicone mat, housing, display/LED indicators and printed circuit board. The integration of touchscreens and additional input technologies is also one of our core competencies.

This results in customized, durable and high-quality HMI solutions that are optimally tailored to our customers’ requirements.

Our backlit industrial keyboards are manufactured with exceptional precision. While backlit keyboards from other manufacturers often illuminate the areas between the keys, we use individual dimmable LEDs behind each key to ensure excellent visibility in dark industrial environments.

Thanks to silicone coating, our dimmable backlit keyboards can be protected against dust and water up to protection class IP68. The backlighting is available in various RGB color combinations.

In our product finder you can select protection class, lighting details and additional features to find the keyboard that best suits your requirements.

Material selection plays a key role in functionality, durability and design. Our plastic keyboards are manufactured from polycarbonate (PC), optionally complemented by ABS or PBT.

  • ABS: ideal when individual coloring and design flexibility are required
  • PBT: recommended for industrial use and environments with potential chemical exposure

Our industrial plastic keyboards provide a lightweight yet robust solution for machine control panels, offering high design flexibility and excellent cost efficiency.

Dimmable backlit keycaps are optionally available – ideal for applications with changing lighting conditions.

Industrial stainless steel keyboards offer outstanding resistance and vandal protection, while fully sealed silicone keyboards are ideal for maritime and laboratory applications. Our IEC 60945 marine-certified silicone keyboards are designed for permanent use in extreme environments such as offshore platforms and industrial machinery.

Yes. Customer-specific solutions are one of our core competencies. We develop customized HMI and operating solutions – from initial concepts and prototypes to reliable series production. Further information can be found under Development .

Yes, in addition to a wide range of country-specific layouts, we can implement any custom layout upon request. Using modern laser marking technology, custom layouts can be realized at short notice.

We also offer different interfaces such as USB 2.0 or PS2 as well as programmable features.

Yes. We support you from the initial idea through to the series-ready product. Based on your requirements, we develop 3D designs, create various construction variants and integrate them directly into your product model.

Our R&D team quickly produces functional prototypes using rapid prototyping processes such as 3D printing, vacuum casting and milling technology.

We also handle tool design, coordination of all manufacturing partners and complete prototype management, ensuring you always have a dedicated point of contact.

Yes, we manufacture individual units, small series and large series according to our customers’ requirements.

Prototypes and customized industrial keyboards can be realized from quantity one. We also supply customer-specific HMI solutions – from sample quantities of around 100 units per year to large projects with up to 15,000 units annually.

Our production facility in southern Germany has a manufactory character and stands for precision, flexibility and the highest quality. For larger volumes, we work with our certified production partner in Taiwan, who ensures cost-effective series production with consistently high quality.

 

Quality & Certification

Printec-DS is certified according to DIN EN ISO 9001:2015 for quality management, DIN EN ISO 14001:2015 for environmental management systems, and since 2025 also according to DIN EN ISO 50001:2018 for energy management.

In addition, Printec-DS is proud to announce its successful certification according to JOSCAR AU (Joint Supply Chain Accreditation Register Australia), a renowned industry standard trusted by leading companies in the defense, aerospace, and security sectors.

This certification confirms that Printec-DS meets the strictest requirements for quality, reliability, and compliance in highly regulated environments. As a centralized, fully audited supplier register, JOSCAR optimizes procurement processes and enables faster and more transparent collaboration between approved suppliers and stakeholders in the defense sector.

Product-related certifications are available for some of our silicone keyboards: the models DS85S, DS105S TP, and DS105STP are marine-certified according to IEC 60945.

Further protection classes relevant for industrial applications are available for selected keyboards within the ranges of IK09 as well as IP65–IP68 certification. In our Product Finder you can select the required protection class.

As a developer and manufacturer of complete solutions in the field of input systems and HMI solutions, we meet the highest quality and safety standards. Our production partner for automotive and membrane solutions, Printec HT in Taiwan, is certified according to EN ISO 13485 (quality management system for medical devices) as well as IATF 16949 for automotive applications and meets the requirements for waterproofing, chemical resistance, and hygienic cleaning, tested under strict laboratory conditions.

Project planning, development, and quality control take place at our company headquarters in southern Germany, ensuring close coordination with our customers and consistently high product quality.

This enables us to offer our customers certified safety, verified quality, and maximum reliability – Made in Germany.

We ensure product quality through modern manufacturing processes, continuous inspections, and a certified quality management system according to ISO 9001.

An integrated management system controls all quality processes – from incoming and outgoing goods inspection to the creation of inspection plans (PiPePs) and the complete documentation of all manufacturing steps.

We operate according to clearly defined Lean principles:

  • Zero-defect principle – prevention of errors instead of correction to ensure the highest process and product quality
  • Flow principle – ensuring a smooth flow of materials and information
  • Pull principle – production based on actual customer demand (Kanban system)

In this way, we ensure that every product meets our high quality standards – precise, reliable, and sustainable.

Learn more about our quality management.

 

Sustainability & Energy Efficiency

Energy efficiency is an integral part of our corporate philosophy. Since September 2025, we have been voluntarily certified according to ISO 50001:2018.

Through modern fiber laser technologies, efficient compressed air systems, waste heat utilization, and a centralized energy management system , we sustainably reduce our energy consumption.

Our processes are continuously monitored and optimized to conserve resources, reduce costs, and make a measurable contribution to climate protection.

Learn more about our energy management

We are committed to actively contributing to the protection of our environment. To this end, we annually monitor self-defined sustainability indicators.

These enable us to continuously make our processes more efficient, resource-saving, and sustainable. Our measures include:

  • Company-owned solar power plant
    With our in-house solar power plant, we generate approximately one third of our total electricity demand ourselves. This allows us to avoid between 75 and 90 tons of CO₂ annually and make a measurable contribution to climate protection.
  • Waste management and recycling
    Across the company, waste is separated into recyclable fractions and mixed waste. Each year, we increase the proportion of recyclable materials such as paper, cardboard, and green waste.
  • In addition, we reuse old cardboard to produce filling material for our packaging, further reducing waste volumes.
  • Sustainability in products and processes
    Sustainability is already taken into account during product development, with a focus on environmentally friendly and, where possible, recyclable materials.
  • Our manufacturing and assembly processes are regularly reviewed and optimized. We also evaluate our suppliers’ value chains and, through personal exchange, promote sustainable and economically viable processes.

Learn more about our environmental and sustainability management

 

Service & Cooperation

We support you from the initial idea through to series production. After a detailed analysis of your requirements, we develop your individual HMI concept – from keyboard design to a complete solution including touchscreen.

Our project management ensures an efficient process, while our R&D team develops production-ready prototypes within a short time.

Assembly is carried out on modern semi-automated production lines, combined with strict quality controls in accordance with ISO 9001:2015.

Even after delivery, we continue to support you reliably with our after-sales service.

Yes, depending on the product, we offer long-term spare parts, remanufacturing, repairs, and even redesigns.

Based on our philosophy of reducing emissions through the long service life of our products, our customers benefit from the high profitability of our high-quality industrial keyboards.

In concrete terms, this means that we provide components even 10–15 years after purchase.

Through retrofit solutions, we reduce your costs, minimize downtime, and already lay the foundation during development for future modernization measures.

Directly via our contact form or by phone through our technical sales team .

We will get back to you promptly for an individual consultation and provide you with a tailor-made quotation.

No, we exclusively supply commercial customers.

If you would still like to purchase a keyboard, please contact one of our authorized worldwide representatives .

As an existing customer, your personal contact person is available to you.

New customers can reach our commercial or technical support .

Yes, our keyboards and HMI solutions are used worldwide.

We supply both national and international customers and support you with cross-border projects.

Customers from the United States are served by our subsidiary PDS HMI Solutions Corp. based in New Jersey.

The protection of confidential customer data is our highest priority.

All information is used exclusively for project-related purposes and is only accessible to authorized persons.

Upon request, we are of course happy to conclude a non-disclosure agreement (NDA).

Ethical and responsible conduct is a core element of our corporate philosophy. We strictly comply with all applicable laws, regulations, and ethical standards and expect the same from our partners and suppliers.

Our business integrity principles are based on transparency, fairness, and sustainability – both internally and throughout the entire supply chain.

Through clear internal guidelines, regular training, and a lived compliance system, we ensure that integrity is practiced daily at PRINTEC-DS.